Process Mapping and Six Sigma
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Individual Portion
Complete the following:
•Using process mapping , present the new processes for check-in and checkout to management.
•Pick 1 hotel offering ( concierge service) and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
•Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management
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Solution Summary
The response addresses the query posted in 1657 words with APA references
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The response addresses the query posted in 1657 words with APA references
//A process refers to the sequence of tasks that helps in fulfilling a business function. Process mapping refers to a logical diagrammatic structure that details the steps involved in performing a process. In this context, the following text would discuss the existing process map for check-in and checkout process in Hilton. Furthermore, a new process map is also proposed to improve the current check-in and check-out process and discussion is done in regards to the costs, resources, and management implied for the new processes.//
Meaning and Advantages of Process Mapping
In the service sector, a process relates to the sequential transmission of workflow activities that results in the significant output. Furthermore, a workflow process in the hotel can also be described as the mechanism for creating and providing value to the customer (Madison, 2005). A process mapping refers to a structural evaluation of the flow of work that details the way the work is being done as compared to the way it should be done. This map gives a relationship between the main activities, information flow and personnel responsible for the work activities (BusinessDictionary, 2015). A process mapping is important for any organization since it helps in tracing out the problems related to structure, people, and control of the existing business process (Madison, 2005). This would help the organization in determining the weak areas and implement certain measures of improvement in the existing process.
Existing Process Map in Hotel for Check-In & Checkout
The existing process map for check-in and checkout process of a hotel is explained below that describes main activities involved in their process, which are guest arrival, payment by customer, room allotment and room occupancy by the customer.
Check-in Process
(See the picture)
Checkout Process
(See the picture)
Check-in Process
· The initial check-in process is marked by the entry of customer in the hotel.
· The customer is greeted by the bell person at the door.
· As the customer proceeds for check-in, he is greeted by the person at the front desk.
· Room booking is done by the customer, and the room keys are allotted to the customer.
· Customer makes the payment for the booking.
· The bell person takes the bags and delivers it to the room.
Checkout Process
· Customer returns the room keys at the front desk.
· All pending dues ...
Education
- MBA (IP), International Center for Internationa Business
- BBA, University of Rajasthan
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