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Hotel Escargo - Data Collection and Graphical Display

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As a consultant hired by the Hotel Escargo management team, you have been asked to collect data on the three main areas of focus (check-in, check-out, and hotel offerings) and graph the data to identify any issue occurrences. Use the hotel information provided here. Collect the data, create graphs and/or tables, and describe any work measurement and time study analysis you would do. Then, from this analysis, select one main area of focus and create a fishbone diagram that captures all potential root causes. Provide a brief analysis of descriptive text on the identified items. Also describe how work sampling and time study assist in analysis. The team wants to see all of your charts, diagrams, and analysis summary.

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https://brainmass.com/business/six-sigma/hotel-escargo-data-collection-and-graphical-display-378766

Solution Summary

The solution is presented as a clean, 11-paged report, including an abstract and many colour-coded graphs.

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Using the Six Sigma principles and its Quality tools, data is collected and further analyzed to improve on the Hotel's processes. In particular the check-in, check-out and other hotel offerings. Graphical representation of the processes better halp the student understand root cause. Work sampling and time study analysis are done to assist in the evaluation.

As a consultant hired by the Hotel Escargo management team, you have been asked to collect data on the three main areas of focus (check-in, check-out, and hotel offerings) and graph the data to identify any issue occurrences. Use the hotel information provided here. Collect the data, create graphs and/or tables, and describe any work measurement and time study analysis you would do. Then, from this analysis, select one main area of focus and create a fishbone diagram that captures all potential root causes. Provide a brief analysis of descriptive text on the identified items. Also describe how work sampling and time study assist in analysis.

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