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Quality Approaches: Crosby & Taguichi

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1. Philip Crosby said that quality is free. Why?
2. List the three concepts central to Taguchi's approach. Briefly discuss each concept.

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Solution Summary

This solution addressees Phillip Crosby's quote, "Quality is Free" and lists and discusses the three concepts central to Taguchi's approach (robust design). Includes references.

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1. Phillip Crosby said that quality is free because the cost of not doing things right is where the costs are incurred. In his book, 'Quality is Free,' Crosby states, "what costs money involves not doing jobs right the first time" (Crosby, 1979, p. 3). Thus, Phillip Crosby popularized the idea of zero defects, pointing out the importance of avoiding errors in order to save money. If mistakes are made anywhere along the line, either by ...

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Sally Baldwin, Ed.D
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  • BA, University of Southern California
  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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