Corporate headquarters wants all stores to install at least two self-checkout machines. Research shows that the machines will pay for themselves within a year by reducing labor costs. You believe that cutting jobs would put your store at a competitive disadvantage. Your competitive edge--especially versus low price giants such as Wal-Mart--is better service. Instead of reducing your workforce, you'd like to transfer these cashier jobs into the deli and the bakery, and even add a childcare service for busy parents. You are convinced that the changes you envision could boost profits by a minimum of 5% in the first year. How would you persuade your manager at corporate headquarters to let you test your approach for the first year after the self-checkout machines are installed in your store?© BrainMass Inc. brainmass.com October 17, 2018, 3:03 am ad1c9bdddf
I would try several tactics to persuade the manager at corporate headquarters to test my approach. The first thing I would do, if it was geographically feasible, would be to invite the manager on a trip to my competitors as a customer. I would engage in discussions, as a fellow customer, with other ...
This solution deals with a situation in which corporate headquarters wants to install self-checkout machines, and you feel that these change would put the store at a competitive disadvantage. The solution suggests ways to persuade your manager to let you test your approach of transferring the cashiers to service departments in the store. It includes a link and examples.
Process Flow for Self Checkout at Grocery Store
• Install self checkout lanes in all Walmart stores
• Give customers the ability to scan produce items
• Provide more space where items are bagged since the space is small and items cannot be removed from bagging area until all items are scanned
• Provide option for customer to remove/delete an item rather than waiting on a Walmart associate to perform this function
• Have an associate available at self checkout lanes in the event a customer is having problems