Customer service
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Regarding customer service, modern operations management assumes that:
a. customer service is the job of marketing and sales; OM's responsibility is limited to providing the goods or services desired by final customers
b. all operations managers should spend some time interacting directly with final customers.
c. every employee has a customer: the next process
d. one should keep costs down, and customer satisfaction will follow.
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Solution Summary
The solution discusses the customer service for the organization.
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