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What was the best and worst experience you had via technology in a customer service setting?

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Just looking for other experiences for this. We are going to build a plan on how to better the situation for these experiences that would teach service reps how to deal with situations of these natures. Thanks.

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The best and worst experience the expert had via technology in a customer service setting is discussed.

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The Worst: I had a conflict with a seller on Ebay. It was a unique situation that was not answered in their FAQ's at all. I went back and forth with different customer service reps via email (for a paper trail), and all they *ever* sent me were form emails sending me back to their FAQ's. In the end, I had an ...

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