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    New Employee Training

    Answer the following questions about a new employee training program for the position
    Of a Human Resource generalist

    Needs assessment: What types of issues might indicate a need for training? From what sources would these issues be identified? If you were a training manager, how would you prioritize training needs from these sources?

    A supervisor requests training on the specialized technology required by five of his employees.

    The customer service manager reports a sudden increase in calls about poor handling of repeat complaint calls.

    The CEO requests team efficiency training to address the declining numbers of employees attending quarterly pep rallies.

    Delivery: Identify the best method to conduct this training. Is a certification exam required? Will the training be instructor-led, self-paced, or a combination? Explain your answer.

    Focusing on delivery considerations, would you use the same methods and requirements for the position directly above this job and the position directly subordinate to the job? Explain your answer

    Evaluation: How will you evaluate the effectiveness of the training in terms of organizational objectives and limitations?

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    Solution Preview

    Some of the issues that might indicate a need for training:

    1) Decline in productivity levels of employees.

    2) Increased absenteeism among employees.

    3 ) Low morale or motivation levels.

    4) Implementation of new technology, processes or systems or implementation of change management initiative.

    Such issues can be identified by departmental heads, senior managers, HR teams or top management.

    The training needs from these sources can be prioritized on the following basis.

    The decline in customer service quality will be handled with utmost priority, because customer satisfaction is the most important factor for obtaining competitive and strategic advantage in today's world. Therefore, the immediate ...

    Solution Summary

    Answer the following questions about a new employee training program for the position
    Of a Human Resource generalist