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CRM, technology, and social networks

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How does social presence and CRM solutions fit together? Also, how does this help connect users and consumers to a very impersonal and technology-driven tool?

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Solution Summary

The use of technology and social networks/presence for helping customers and companies.

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CRM solutions allow companies to address the needs of customers in many ways using tools that help identify customers, their needs, previous needs, and problems they are having. It also uses technology for bulletin boards and other self help. CRM solutions use software that can be designed for specific company information needs, training purposes, tracking, and back up information. As a social presence, it allows the company to provide the necessary information and customer care in various ...

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