Purchase Solution

ERP system and CRM

Not what you're looking for?

Ask Custom Question

1. What are the advantage to using an ERP system? What are the disadvantages?

2. If you were the chief information officer of a large company, would you recommend implementing an ERP system? Why or why not?

3. How can a small business avoid experiencing "just another ERP failure"?

4. What role does technology play in CRM? Is CRM mostly about technology or mostly about relationships?

5. What type of communication (e.g., e-mail, texting, Facebook, and so on) methods would you want to have with a company you do business with? Explain.

6. If you were the chief executive officer of a Fortune 500 company, would you be comfortable using social media sites like Facebook or LinkedIn as part of your CRM strategy? Why or why not?

Purchase this Solution
Solution Summary

Solution helps in discussing implementing an ERP system and CRM.

Solution Preview

1. Enterprise resource planning software or ERP, "Attempts to integrate all departments and functions across a company onto a single computer system that can serve all those different departments' particular needs" (1). ERP enables capturing and sharing of important information of the organization across all the levels of the organization.

Advantages:
ERP can lead to improvement in efficiency and effectiveness. ERP is a system which helps in combining and linking all the department of the organization electronically. ERP helps in faster communication , better collaboration amongst the departments. It helps in reducing inventory, improving customer service and better efficiency.

Disadvantages:
ERP can be costly and time taking which may lead to unfavourable benefit to cost ratio. Implementation of ERP is challenging which may be a big hurdle. Hence organization should know these challenges. ERP may not be required for micro and small ...

Purchase this Solution
Free BrainMass Quizzes
Employee Orientation

Test your knowledge of employee orientation with this fun and informative quiz. This quiz is meant for beginner and advanced students as well as professionals already working in the HR field.

MS Word 2010-Tricky Features

These questions are based on features of the previous word versions that were easy to figure out, but now seem more hidden to me.

Transformational Leadership

This quiz covers the topic of transformational leadership. Specifically, this quiz covers the theories proposed by James MacGregor Burns and Bernard Bass. Students familiar with transformational leadership should easily be able to answer the questions detailed below.

Organizational Behavior (OB)

The organizational behavior (OB) quiz will help you better understand organizational behavior through the lens of managers including workforce diversity.

IPOs

This Quiz is compiled of questions that pertain to IPOs (Initial Public Offerings)

View More Free Quizzes
Related BrainMass Solutions

  • ERP & CRM

    564197 ERP and CRM in Business Most large businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM. How do ERP and CRM help a company?

  • ERP

    For example, if the customer wants to implement SAP CRM using ASAP, strategy would be to carry out initial planning and preparation for SAP CRM, understand how the company intends to run its business within the SAP CRM system, prototype solutions for

  • ERP and SCM

    A comprehensive ERP system selected by an organization should possess specialize dmodules or extensions or should be compatible with specialized enterprise systems such as SCM or CRM in order to integrate efficiently with such systems.

  • Implementation of SCM, CRM and ERP

    193329 ERP, CRM, SCM Assuming that you cannot implement CRM, ERP, and SCM all at the same time, how do you go about making the decision about where to start? The response addresses the queries posted in 766 words with references.

  • Building My Own Business

    ERP is a system which helps in combining and linking all the department of the organization electronically. ERP helps in faster communication, better collaboration amongst the departments.

  • Process Systems

    Some use the BI system for their competitive intelligence ERP What is an ERP - an Enterprise Resource Planning - system? It can be defined as the process in which a company manages and integrates the main parts of the business.

  • Comparing and contrasting systems from different software providers

    ERP systems are like the circulatory system of an organization (arteries and veins in our body distribute blood, they distribute information).

  • Unsucessful employee training

    It had decided to change its CRM system and it trained its sales force system to get the orders through the distribution system However, there were snags in the CRM system and the sales force were not trained to act when there were problems in the CRM

  • Resource planning processes for manufacturing

    Based on the research, the following resource planning processes are all applicable to manufacturing processes. 1) MRP is an inventory control and production planning system utilized in managing production processes (Reference for Business, 2010)

View More Related Solutions