Purchase Solution


Not what you're looking for?

Ask Custom Question

Most large businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM.

How do ERP and CRM help a company?

What are the drawbacks to setting up those different types of systems in a business?

What direct effects do these systems have on customers?

Purchase this Solution

Solution Summary

Summary of the implementation setbacks and customer benefits for ERP and CRM systems.

Solution Preview



What is an ERP - an Enterprise Resource Planning - system? It can be defined as the process in which a company manages and integrates the main parts of the business. It merges together the processes from planning, purchasing, financials, inventory, sales, marketing, human resources, etc. It is typically a management system that unifies the entire organization.

While the idea behind an ERP system seems optimal, it process behind it can sometimes seem a little daunting. The costs of implementing a software system can be high. There is planning, customizations, configurations, testing, implementation, etc. that must be completed in order for the system to be successful. It can sometimes take years before an ERP system is functioning to its fullest potential. In addition, the financial savings and payback from the new system may not be immediately felt in the ...

Purchase this Solution

Free BrainMass Quizzes
MS Word 2010-Tricky Features

These questions are based on features of the previous word versions that were easy to figure out, but now seem more hidden to me.

Introduction to Finance

This quiz test introductory finance topics.


This quiz will test your understanding of the SWOT analysis, including terms, concepts, uses, advantages, and process.

Change and Resistance within Organizations

This quiz intended to help students understand change and resistance in organizations

Basic Social Media Concepts

The quiz will test your knowledge on basic social media concepts.