Purchase Solution

CRM Usage Technology

Not what you're looking for?

Ask Custom Question

Briefly describe a specific instance of a CRM usage, and outline the pros and cons.

Purchase this Solution
Solution Summary

The expert examines CRM usage technology.

Solution Preview

CRM Usage Technology:

CRM, an acronym which represents Customer Relationship management is known to be a set of processes, strategies, organizational culture and technology solutions which are used with the purpose of enhancing the ability of an organization to notice the existence of the differences with its customer prospect behavior and needs. In addition to this, it plays part in tracking new opportunities which can be employed during the act of tracking new opportunities which can be employed to ensure that there is a better service of the customers hence ensuring profitability for a company (CRM Technology, 2005).

CRM is employed at the centre of the business world with a purpose of ensuring that more cash ...

Purchase this Solution
Free BrainMass Quizzes
Basics of Economics

Quiz will help you to review some basics of microeconomics and macroeconomics which are often not understood.

Economics, Basic Concepts, Demand-Supply-Equilibrium

The quiz tests the basic concepts of demand, supply, and equilibrium in a free market.

Pricing Strategies

Discussion about various pricing techniques of profit-seeking firms.

Elementary Microeconomics

This quiz reviews the basic concept of supply and demand analysis.

Economic Issues and Concepts

This quiz provides a review of the basic microeconomic concepts. Students can test their understanding of major economic issues.

View More Free Quizzes
Related BrainMass Solutions

  • Marketing: handle sales objections, enhance selling functions, global CRM program

    180642 Marketing: handle sales objections, enhance selling functions, global CRM program 1)What is the most effective way to handle sales objections? 2)How does technology enhance selling functions?

  • CRM and public sector organizations

    capitalize on the full potential and usage of CRM applications.

  • E-business and Organizational Efficiency

    CRM technology is offered through the Internet, on-premise, on-demand or through Software as a Service (SaaS) CRM, depending on the vendor. Recently, mobile CRM and the open source CRM software model have also become more popular.

  • Mini's sales department use CRM technology

    311029 CRM How can Mini's sales department use CRM technology to improve the operations? How can Progressive and Mini's customer service department use CRM technology to improve their operations?

  • Customer Relationship Management Discussed

    The rest of the technology has been discussed and all of the CRM technology is beneficial for customer service as discussed in this summary.

  • Customer Relation Management

    To make the first CRM partnership on a global customer in Asia the company has option to make a partnership with more technology oriented company.

  • What is the effectiveness of CRM?

    VP Blue thinks Verizon should view technology as the savior of CRM. VP Green thinks Verizon is over-relying on technology and is missing the point of CRM.

  • E-Commerce

    I am going to assist you on identifying the differences between technology enabled CRM and traditional seller customer interaction. // Technology-Enabled CRM vs.

  • a WBS for PSCHSE Manufacturing Company

    Include a brief but specific appraisal of the usage of Microsoft Project as a tool for estimation and how this technology assists in project planning.

View More Related Solutions