Training Needs Analysis
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Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Thoroughly justified the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
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Solution Summary
As a member of the HR department of a small retail company and how to respond to upper management request to create a new employee customer service training class for all new employees.
Thoroughly justifying the use of a needs assessment of the company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
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Dear Student,
A fundamental benefit of a Training Need Analysis (TNA) is that the training programs delivered the stem from the identification of
gaps between actual skills and competency needs. Whilst this may seem perfectly logical, in many instances,
particularly the government sector, training programs are offered to participants simply based upon a
training schedule that ...
Education
- BSc (Hons), University of Colombo - Sri Lanka
- MEngSc, University of Melbourne
- Certificate IV in Training & Assessment , Australian Business Council
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