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Tools in the global marketplace

Please help me with this issue that I am working on... Thanks Jeanne

Identify an area in the global marketplace that has been impacted by new tools and technologies to advance managerial control and increase the performance of organizations. Provide information of the tools and/or technologies that have advanced managerial control and increased possible performance.

Please include references.

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One of the areas in the global marketplace that has been impacted by new tools and technologies is the sales and marketing area. Tools and technologies such as CRM and sales force management or automation tools that help an organization to better manage the sales and marketing process, right from lead ...

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