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Knowledge Management System

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1. How do managers encourage employees to contribute to a knowledge management system?
2. Describe reasons why some knowledge management systems fail.

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1. How do managers encourage employees to contribute to a knowledge management system?

Knowledge is defines as data or information that have been organized and processed to convey understanding, experience, accumulated learning and expertise. Knowledge is one of the most valuable assets of an organization because it gives the organization a competitive edge. Knowledge Management system is a tool that helps the organization collect and disseminate knowledge both within and outside the organization. In order to succeed in current competitive markets, companies must establish knowledge management systems and must develop a culture within the organization that promotes knowledge sharing. Managers can play a major role in encouraging employees to contribute to the company's knowledge management system in the following ways:

Promote a culture of sharing:
The culture of an organization can have a positive impact on a knowledge management project. For example, if the organization has set up a community culture where employees can freely share information, the implementation of knowledge management systems would be easier. In addition, an organization that encourages employee participation at all levels of decision making process would have an easier task of implementing knowledge management systems. This is because participation creates a sense of ownership. Besides, a knowledge friendly culture would directly lead to knowledge user support.

Encourage team ...

Solution Summary

This solution answers the following questions:
1. How do managers encourage employees to contribute to a knowledge management system?
2. Describe reasons why some knowledge management systems fail.

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Can Knowledge Management Systems Help Pfizer

Read the case study very carefully. Your task will be to answer all the questions in detail. Please be descriptive in your answers. All the same, try to make them to-the-point and succinct.

1.What are the business goals of SFPUC? How is knowledge management related to those goals?

2.What were some of the challenges faced by SFPUC? What management, organization, and technology factors were responsible for those challenges?

3.Describe how implementing EPC improved knowledge management and operational effectiveness at SFPUC.

4.How effective was EPC as a solution for SFPUC?

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