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Knowledge Management Systems

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Brief explanation and analysis of Knowledge Management Systems and the use of experts in the business realm.

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https://brainmass.com/business/business-management/knowledge-management-systems-304975

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Knowledge Management Systems & Experts in the Business Arena

Short Answer Questions

1. What are the main impediments to knowledge sharing? What strategies can be employed to overcome them?

There are several impediments to knowledge sharing; however, the following have the largest impact by causing a hindrance and or obstacle when it comes to knowledge sharing: extracting the knowledge, converting tacit knowledge to explicit knowledge by codifying, and distribution of the knowledge.

It is always a difficult task to get people to share knowledge especially in a company setting. In many cases it causes employees to feel insecure and could make them feel their job is in jeopardy. One strategy to extract information for knowledge sharing would be to properly communicate what the knowledge is being used for. It is also beneficial to provide incentives to the contributor, whether it is monetary or some other intangible incentive. The next challenge is converting the tacit knowledge to explicit knowledge and codifying it for use. This can be overcome by using knowledge mapping or semantic mapping. These tools help provide a structure of knowledge requirements that define their use. The last major contributor to hindering knowledge sharing is distribution of that knowledge after it has been codified. Developing a KM system that has stakeholder support and user buy-in is crucial. One method to make sure you develop a user friendly KM system is to include the user in the develop phase and test the system before implementation.

2. What are some of the key challenges in building Knowledge Management Systems?

Employing upper management buy-in and endorsement, capturing the knowledge, codifying the information, and getting user buy-in are just a few key challenges in building a Knowledge Management System.

3. If you were asked to select an Expert as a source for a KM system and then capture their tacit knowledge, how would you proceed? What are the factors and challenges?

First, look to identify the expert by checking into their credentials as to what they feel makes them an expert. What makes them an expert may be their formal schooling or their day-to-day interaction and knowledge of the system. An "expert" can be found by ...

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Similar Posting

Effect of knowledge management on organizational learning and organizational knowledge.

I am tasked with discussing the relationship between organizational learning and organizational knowledge and the effect of knowledge management on organizational learning and organizational knowledge.

I am required to draw on the articles listed below to support my argument or to argue against points made in the articles and draw on any additional material that is found.

QUOTES:

Lead off your essay with one or two of the quotes from the knowledge quotes/wisdom quotes that you think best illustrates the core of the argument in your essay. These are the quotes that I chose:

"A little knowledge that acts is worth infinitely more that much knowledge that is idle." - Kahlil Gibran

"Knowledge is of two kinds: we know a subject ourselves, or we know where to find information upon it". - Samuel Johnson.

At some point in the essay, explain why you chose the quote or quotes that you chose. (Note that most of the quotes implicitly refer to the knowledge of a single human being but many of them can be extended to apply to organizations.)

Please provide me with information on this topic as well as thoughts or suggestions on the quotes that I chose. Here are a few related sites on the subject to pull information to assist me with this task:

http://www.cio.com/article/16104/The_ABCs_of_KM

http://www.km-forum.org/what_is.htm

http://choo.fis.utoronto.ca/FIS/KO/default.html

http://informationr.net/ir/8-1/paper144.html

http://www.wisdomquotes.com/cat_knowledge.html

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