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KM Systems

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Please assist in explaining a successful knowledge management system.
Please include the following:

a. Specification of the elements necessary for any knowledge management system using two different commercial systems and not proprietary systems;

b. Compare the architectural details of the 2 KM systems such as data repositories, connectivity services and user interfaces. Evaluate and Compare them based on the criteria developed in the first part. These should be systems that you could obtain for your organization;

c. Lastly, explain the explication of measures of effectiveness for these systems.

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Solution Summary

The specifications of the elements which are necessary for any knowledge management systems using two different commercial systems and not proprietary systems are determined.

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Ever since knowledge has become a tool for companies for gaining competitive advantage, knowledge management has become important. In today's knowledge based economy, knowledge and not resources like capital and labor is the most meaningful. Managing this knowledge is different from managing other organizational assets. To be able to effectively use knowledge, organizations must have appropriate knowledge at right time to make timely decision. Knowledge management technologies started as online corporate yellow pages as expertise locators and document management systems. Subsequent technologies included semantic technologies for search and retrieval. Thus, knowledge management systems can be grouped into groupware, document management systems, expert systems, semantic networks, relational and object oriented databases, simulation tools and artificial intelligence (Gupta & Sharma, 2004).

There are a number of factors which affect knowledge management systems, directly or indirectly. These elements can be knowledge identification, knowledge organizing, knowledge audit, knowledge storage and knowledge sharing. Skill databases, expertise database, and storage of tacit and explicit knowledge of the organization are as important as the other elements of knowledge management systems (Akhavan, P, Fathian, M. & Jafari, M., 2007). If the ...

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