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Information System Department: Knowledge Management

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Should the information system department take the lead in the development of knowledge management and sharing? Why or why not?

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Solution Summary

This solution explains whether the information system department should take the lead in the development of knowledge management and sharing. Additionally, this solution includes references for further investigation of this concept.

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Knowledge Management is a selection of strategies and practices used to identify, create and share knowledge. For example, a help desk at an organization may create a database of issues and ways to solve them. In this way, current and future help-desk agents are saved the work of "reinventing the wheel" when an issue reoccurs.

Knowledge management can be a manual system and can also utilize knowledge management software.

Knowledge management systems are considered a class of Information systems and have the following characteristics:

Purpose: a KMS will have an objective of some type, such as collaboration, sharing good practice or the like.

Context: Information that is meaningfully ...

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