I need help with the attached case study. The questions 1, 2 & 3.
APA format - about 2,000 words. 6 references.
It is due next Monday - So if you could help by Sunday night that would be great.
On the third page - I am to refer to figure 10.18 in the paper.© BrainMass Inc. brainmass.com December 20, 2018, 7:11 am ad1c9bdddf
The solution is in the attached document. You need the author of the book and year of publication, for the text where the case study comes from. I have inserted the parentheses, all you need to do is plug in the author and year. On the reference page, the rest of the book reference info needs to be plugged in. I have set it up for you. It needs author, year, and title of book.
The outside references (six of them) are provided in completion on the reference page.
Why do you think me knowledge management system at Infosys faced such serious implementation challenges? Defend your answer with examples from me case.
The knowledge management group (KM) at Infosys faced implementation
challenges of its new system, for several reasons. One reason the system initially was not
utilized to its potential, is that it takes time away from group projects, to enter knowledge into
the system. When employees have no incentive the utilize such a system, it only adds to the
burden of their workplace responsibilities. "Local repositories of specialized knowledge
continued to proliferate within project teams and practice communities" (Author, date).
Infosys employees were not given any incentive to contribute or utilize the system.
Employees, as end users, were not consulted in the development of the system.
"Managers should pay attention to any upward communication that occurs. They should be
available to take suggestions or answer questions that employees might have" (Mason &
Simmering, 2011). The culture that already existed, was one where various work groups
maintained their own database of knowledge, for future use. This was a primary concern, as
it allowed work groups to achieve their goals in a manner they believed was most efficient.
There was no prior culture that encouraged sharing of information, across the organization.
Though the organization has a "history of trying to use knowledge created by employees for
Corporate advantage" (author, date), it apparently had not been successful. This is why the
Knowledge management group was formed. The organization was attempting to harness the
knowledge possessed by employees. The development of the new system failed to consider
the corporate culture and climate that already existed, It also failed to engage employees or
consult with them about their needs.
Another reason the system failed, is that it did not initially provide for enough control
over the information being contributed to the system. While a few reviewers were utilized,
to monitor and check the kind of information being contributed, they were not able to keep
up, with the level of contribution. "The explosive growth in the number of contributions
began placing a heavy burden on the limited number of volunteer reviewers" (author, date).
The inability to properly monitor data being contributed, has created a situation where data,
within the system, may be invalid or irrelevant to the information employees need.
Employees who realize that information is not useful, will be less likely ...
This solution discusses a case study on Infosys Technologies.