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Emergency Planning: When Crisis Strikes

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You are a recent college graduate and have been working with the most successful planning firm in Portland, Oregon for the past 12 months. You have assisted with dozens of events and are now excited to lead your first large event. It is three days until your event, the second annual Women's Day Conference. The local medical school, Oregon Health Sciences University, is hosting the day-long conference in Portland, Oregon at the Portland Oregon Convention Center. Each attendee is paying $100 to receive a fun day of advice on women's health, a catered box lunch, a health expo, and break-out sessions that vary from yoga to nutrition while undergoing cancer treatments. The event was well received last year and has received a lot of press. The University is excited by the press and since most of the labor and items are donated this is a large fund raiser for their operations.

This morning you were notified by your assistant that the web registration did not automatically close as expected which led to 8,000 paid registrations being processed and confirmed. The capacity of the Convention Center is 7,000 given the arrangements for the trade show, theater seating, and break-out session rooms.

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Solution Summary

This solution deals with a situation in which an employee is suddenly faced with need for emergency planning. The solution outlines various suggestions and plans of action of how to handle an emergency.

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Here you go - I hope this helps.

Faced with this solution I would look for alternative ways to serve the overflow of people. I would utilize large screen televisions in the lobby to handle the overflow crowd so that all events could be viewed. In addition, I would contact the University and explain the situation. I would phrase it as an opportunity to serve more participants, gain more publicity, and encourage more outreach into the community. I would suggest that their health and wellness departments might be able to add additional sessions in mindfulness training, tai chi, and healthy eating as a way to add more opportunities for the expanded number of participants. I would also suggest that we ...

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Sally Baldwin, Ed.D
Education
  • BA, University of Southern California
  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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