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Tools in Crisis Management

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How do public organizations and private organizations differ in crisis management? What are appropriate tools leaders bring to a crisis and why?

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Crisis Action Planning

How do public organizations and private organizations differ in crisis management?
Crisis management is the process by which an organization deals with a major unpredictable event that threatens to harm the organization, its stakeholders, or the general public. Three elements are common to most definitions of crisis: (a) a threat to the organization, (b) the element of surprise, and (c) a short decision time, and (d) the need for change. (Wikipedia Free Dictionary)
Public sector crisis management
Crisis management has become a defining feature of contemporary governance. In fact, many political philosophers have considered this to be one of the primary roles of government. It has become more defined after the 10/11 crisis in the US. In times of crisis, communities and members of organizations expect their public leaders to minimize the impact of the crisis at hand, while critics and bureaucratic competitors try to seize the moment to blame incumbent rulers and their policies. In this extreme environment, policy makers must somehow establish a sense of normality, and foster collective learning from the crisis experience.
In the face of crisis, leaders must deal with the strategic challenges they face, the political risks and opportunities they encounter, the errors they make, the pitfalls they need to avoid, and the paths away from crisis they may pursue.
Government at all levels - local, state, and national - has to play a large role in crisis management. In the US, Emergency services, such as fire and police departments at the local level, and the United States National Guard at the federal level, often play integral roles in crisis situations.
The crisis management plan is called the National Response Plan (NRP). This plan is intended to integrate public and private response by providing a common language and outlining a chain-of-command when multiple parties are mobilized. It is based on the premise that incidences should be handled at the lowest organizational level possible. The NRP recognizes the private sector as a key partner in domestic incident management, particularly in the area of critical infrastructure protection and restoration.
To help coordinate communication during the response phase of a crisis, the U.S. Federal Emergency Management Agency (FEMA) within the Department of Homeland Security administers the ...

Solution Summary

A differentiation between a public and private crisis management. It includes a discussion of appropriate tools leaders use in a crisis.

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