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The Essence Of Crisis Management

Discuss the five principles of crisis action planning in organizational crisis management.

Discussion Assignment

(1) How can organizations successfully work together during a crisis?

(2) What tools can an organization bring to a crisis to mandate success?

(3) Why are the five principles inherent to crisis management?

(4) Apply the five principles of crisis management to actual crisis situations as reported in the media.

Seven key areas described. About 400 words, four references

Solution Preview

According to Hamilton (2010) while there are arguably twenty plus critical success factors to a fully operational Crisis Management program; there are seven key areas that should be your initial focus; these are:

1. Enterprise Level Strategy: the policy driven requirement that the Crisis Management Program exists to support or otherwise safeguard every employee in every company location in the world regardless of political or organizational alignment or functional role of the individual;
2. Crisis Response Team: the enterprise structure, team makeup, roles, responsibilities, qualifications of team members and overall team capability;
3. Management policies and operational compliance 'standards': the directives, rules, techniques, strategies and operational processes applied and employed by the Crisis Response Team in its response to a 'crisis' event or threatening situation;
4. In-crisis process: the actions taken by the Crisis Response Team from an event/threat assessment and notification to response and resolution;
5. Continuing education and Training: the type, frequency and quality of ongoing education and training received by the Crisis Response Team, including; reinforcement exercises, crisis simulation forums and pre-event response planning workshops;
6. Crisis Preparedness Program: ensuring all incident, emergency, crisis and disaster response plans are independently capable of responding to the situation they were designed to manage and sufficiently integrated to provide a coordinated process should a major threat or crisis situation exist; this is the event-driven integration of Crisis Management, Business Continuity Management, Technology Continuity Management, and Incident Emergency Response;
7. The alignment of Management Expectations and Requirements: ensuring the Crisis Management Program and all operational components are effectively aligned to the expectations and requirements of your Board of Directors, Executive Management, line of business leaders and, equally your employees and, to varying degrees, key external stakeholders; (Hamilton, 2010).

According to Hamilton (2010) establishing and maintaining a truly effective Crisis Management capability can be a daunting task; keeping Executives interested, team members engaged, and maintaining a high level of preparedness, etc., etc., are some of the challenges in maintaining such a capability; as such it doesn't take long before a Crisis ...

Solution Summary

There are seven key areas of a fully operational crisis management program: these seven areas should include an:

1. Enterprise Level Strategy;
2. Crisis Management Team;
3. Management Policies and operational compliance standards;
4. In-crisis process;
5. Continuing education and training;
6. Crisis Preparedness program;
7. The Alignment of Management expectations and requirements.