Costa
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Last year, the Costa Allegra was towed into port in the Seychelles after a fire knocked out power. Although passengers were inconvenienced, there was no loss of life. However, earlier this year, another Costa vessel, the Concordia, ran aground and there were 8 deaths. What crisis management tools should (or did--if you want to do some research) Costa have had in place in both crises?
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Solution Summary
This solution discusses crisis management tools Costa should have have had in place in both crises.
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Here are some crisis management steps that Costa should have in place.
Take ownership of the crisis. Admit that the incident happened. If not, you are only delaying the inevitable and not in control of the media and ...
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