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What resource conflicts do you see?

After you met with Ben and Jennifer to determine the schedule for the training component, you decided that Jennifer's team would be responsible for the training component. This will ensure that it is closely tied into the marketing process/content from a skills perspective. Ben and Jennifer just turned in the schedules for their teams and you are integrating them into an overall schedule. You notice that both are asking for the same marketing resource: Emily. Emily has been with PSCHSE in her position for a few years and is known for her creativity, energy, and knowledge of current marketing operations. She is not known, however, for being timely (she misses quite a few deadlines). Emily can only dedicate 50% of her available time to the project; the rest of her time is essential to marketing operations. When you look at both their plans, you determine that Emily is being asked to spend eighty percent of her available time on the project.

You have another resource in mind for the project: Nick. Nick just started at PSCHSE a few months ago, but he was a summer intern for the last two summers. Unfortunately, he and Ben "bumped heads" last summer, and Ben wants "nothing to do with him." Nick supports Emily in the operational activities (which will change as a result of this initiative) and is also very creative. He also has limited experience with training delivery (but not development). He is being targeted as the "super-user" of the new CRM system.

Answer the following questions:

What resource conflicts do you see?
What choices do you have for resolving them?
What are the risks associated with each choice?
What choice will you make? Why?

Please list any sources use.

Solution Preview

What resource conflicts do you see?

I can see two different conflicts. The first resource conflict is related with Emily. She has enough experience at PSCHSE but she can dedicate only 50% of her time to the project and for the rest of the time she has to deal with marketing operations. However she is being asked to use 80% of her available time on the project. Another conflict sources from Ben. Nick is new at PSCHSE but he can support Emily in the project and fill her gap during the time she is working on marketing operations. But Ben doesn't want to work with him and there is nobody else that can fill the same position.

What choices do you have for resolving them?

The first ...