See attached files for the case study of Quikmail, and the subject matter relates to HR.
Give reasons and examples from each of Chapter 8-15 inclusive of the continuous case study dealing with Qwikmail, discuss the following question:
Qwikmail HR staff failed to deliver an effective HR service to their organization.
Qwikmail HR staff failed to deliver an effective HR service to their organisation
The HR staff failed to deliver an effective HR service to their organization. In this context, the HR staff failed to deliver a proper performance system to Qwikmail organization. It failed to provide training to its officers, even senior officers. For instance, even the sales/marketing manager, Nigel Lapthorne had not been trained to carry out performance evaluation.
There was a common appraisal form for everyone. Usually, this s not a good method, as sales managers set their own criteria for performance evaluation. Nigel Lapthorne actually approached Jane Rintool, HR Manager and discussed that he required an incentives system to motivate his workers. Actually, if Nigel had been properly trained in administering the performance evaluation, he could have used the performance evaluation to achieve the objective of motivating employees. So, the HR had failed to deliver performance management service to Qwikmail organization.
The next issue that the HR staff failed to deliver was the reward system. Nigel had asked Jane Rintool to set up a rewards system in which the base salary formed a lower part of the ...
Qwikmail HR staff is discussed very comprehensively in this explanation.