Call Center HR Manager and Payroll/Compensation
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Discuss how an HR manager of a customer call center at a major Internet service provider would resolve the issue of Payroll and compensation as it relates to competitive wages.
Discussion should include how you would mediate differences among between the functions of Human Resources, Operations, and Marketing to create a beneficial outcome for all three. (350 words +)
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Solution Summary
The solution discusses how HR managers of a customer call center at a major internet service provider would resolve the issue of payroll and compensation as it related to competitive wages. The solution also has an analysis of how to mediate difference between functions of Human Resources, Operations, and Marketing to create a beneficial outcome for all three.
Solution Preview
Develop a staff compensation structure.
Managers/supervisors play a critical role in managing the compensation program because they will make pay recommendations and will be the first line of communication with employees. Managers/supervisors are responsible and accountable for the following:
Management's Responsibilities:
Establishing and maintaining equitable pay practices within their areas of responsibility.
Recommending hiring rates and advancement increases.
Distributing performance-based pay increases, consistent with the organization's compensation philosophy, market factors, budget constraints, and approval processes.
Ensuring staff understand the compensation program and any future changes.
Providing open, honest, and timely feedback to staff on compensation issues, answering both specific and general questions about pay.
Develop and work with staff ...
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