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Managerial Team Roles Analysis

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Love All is a fairly large manufacturing company located in the southern United States. The company manufactures tennis rackets, tennis balls, tennis clothing, and tennis shoes, all bearing the company's distinctive logo, a large green question mark on a white flocked tennis ball. The company's sales have been increasing over the past 10 years. The tennis racket division has recently implemented several advanced manufacturing techniques. Robot arms hold the tennis rackets in place while glue dries, and machine vision systems check for defects. The engineering and design team uses computerized drafting and testing of new products. The following managers work in the tennis racket division:
Andre Agassi, Sales Manager (supervises all sales representatives).
Serena Williams, technical specialist (supervises computer programmers).
Pete Sampras, cost accounting manager (supervises cost accountants).
Andy Roddick, production supervisor (supervises all manufacturing employees).
Venus Williams, engineer (supervises all new-product design teams).

Can you help with the following?

(a) What are the primary information needs of each manager?
(b) Which, if any, financial accounting report(s) is each likely to use?
(c) Name one special-purpose management accounting report that could be designed for each manager. Include the name of the report, the information it would contain, and how frequently it should be issued.

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(a) What are the primary information needs of each manager?

The information needs for any manger would depend on the kind of job the manager is doing. We may can say that the information needs are as below:
a. Andre Agassi, Sales Manager – The sales manager would be interested in the sales details, how much sales are happening, which territory is selling how much, which sales person is selling how much.
The information need would be sales data in total and also by territory and sales person
b. Serena Williams, Technical specialist – She supervises computer programmers and so would be interested in the cost information. How many programmers are there and what is the total cost.
The information need would be departmental cost data
c. Pete Sampras, Cost accounting manager – The cost accounting manager would need all cost data since he would be interested in the total costs of the company.
The information need would be all cost accounting data
d. Andy Roddick, Production Supervisor – The production supervisor would be interested in the cost of production. How much is the cost of products being manufactured.
The information need would be product cost data
e.Venus Williams, ...

Solution Summary

The solution explains the information needs for different levels of management and the related accounting reports in 759 words.

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Conduct a Coaching and Performance Improvement Analysis

See attached article in pdf file.

Effective managerial coaching is integral to ongoing employee development. Whereas training is typically focused on acquiring and/or strengthening specific skills within a short time-frame either on-the-job or in a classroom setting, development is embedded in the relationship between the manager or team leader and his/her staff or team members, and involves an iterative process through coaching and feedback over time.

One key to effective coaching is assessing the performance situation to determine the most appropriate and effective approach to the situation. In this mod 2 case, please return to the background readings to review the article by Brocato, R. (2003). Coaching for improvement: An essential role for team leaders and managers. The Journal for Quality and Participation, 26 (1), 17-22, and then:

Conduct a Coaching and Performance Improvement Analysis

Please prepare a paper, not including cover and reference page, double spaced, 1" margins, that should look something like this:

1. Introduction (1 page) - briefly describe the:
? Person that will be the focus of your analysis (without specifically identifying who they are; the person can be a teammate, staff member, or even your manager or boss, but must be someone who you work with and/or observe in their work on a regular basis)
? Nature of your work relationship and experience with that person, and
? Performance problem that you believe needs to be addressed.

2. Answer the 6 questions in the coaching checklist in the left hand column on p. 19 (1-2 pp.)

3. Next, use the steps in the Coaching Analysis Flow Chart in Figure 2 on p. 19 to analyze the situation (2 pp.), i.e.:
? Specify whether or not the problem is worth solving, and why
? Clearly define and describe the performance deficiencies
? Analyze the root cause(s) of the performance deficiencies:
o What job structure and/or managerial behavior causes might contribute to these deficiencies?
o What knowledge, skill, and/or personality causes might contribute to these deficiencies?
? Worth analysis (note: this is similar to the ROI analysis you did in the module 1 case): Is the solution worth the cost in terms of time, money, and other resources that would be required?
? Based on the results of your analyses, what action(s) make the most sense to address the performance deficiencies (i.e. live with it, outplace or terminate the employee, address the problem or cause)

4. Assuming that it makes sense to address the causes of the performance deficiencies, create a performance improvement action plan in which you identify the specific actions you would take, or recommend be taken (1 page). Please indicate whether:
? Any training training-related actions are required, and if so what
? Any employee development-related actions are required, and if so what
? Any non-training and development related actions, and if so what
? How these actions will address the performance deficiencies identified

? Draw upon other sources in the background materials to guide your work, and reference any sources that you use in your work (at least three, please).
? Use headings and subheadings to clearly show the structure of your analysis.
? Be sure to include a cover page and reference page, in addition to the pages of analysis described above.

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