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Managing Organizational Change in a Consulting Company

Diagnosing the Problem

Read the Background document.

You want to talk with your consulting company to check if the concept of using staff meetings might be a good way to involve the organization in creating the questionnaire.

You also want to brainstorm any issues about the facilitation of these meetings. If all agree that this method is the approach to use, who should facilitate the meetings? Should the managers facilitate the meeting? Should you personally facilitate it? Should it be the members of the internal OD staff?

You have put the following on the agenda for the next review meeting:

* Is statement A below a good way to generate the types of information that could create the behavioral endpoints for a questionnaire?

* Would there be significant advantages to creating meaningful and lasting change if we used managers or internal OD staff to facilitate the meetings?

* What organizational factors would make this a "bad" approach or one to avoid?


One idea for generating definitions to the key values was to use staff meetings--the intent being to use some mechanism such as force field analysis to generate each area's information and consolidate it across all areas as a starting point. Our firm or the top management team (facilitated by us) would use the consolidated information to create the overall questionnaire for later use.

Solution Preview

Using staff meetings to generate information is a good idea in this case since the R&D is asking that all levels of staff be part of the process at every stage. It is better to use staff meetings than individual meetings in this case because it saves time and costs. However, the problems might occur when the people who speak are the same ones and those who are usually ignored do not have a voice. So making sure that everyone is heard, if they wish to be and have information and knowledge that helps the process, means a good facilitator of the ...

Solution Summary

The solution deals with concepts like behavioral endpoints and internal OD staff in 468 words and 2 references.