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Discussion of Electronic Commerce Software

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Using the Web or other resources, find an article that describes a successful application of Web services. Describe how the company implemented the Web services application and explain why using Web services was better than using an alternative approach to solve the problem.

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Solution Summary

This solution provides a detailed discussion of a company that successfully applies web services. It includes one referenced case study source for further investigation of the topic.

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CSS, headquartered in San Jose, California is a global Technology Solutions Provider to enterprises, technology companies, and consumers backed by leading financial institutions including SAIF partners, Goldman Sachs, and Sierra Ventures. The company also has a strong presence in Europe and Asia-Pacific region.

CSS had to develop their original platform, Support Minds through which the company had to create consumer support services directly for end consumers who were receiving support from the Original Equipment Manufacturer (OEM). Tech Support ...

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