Please help me with metrics that FastServe could use to measure the effectiveness of the alternative dispute resolution techniques selected. Nothing real extensive. Please cite your sources.
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I would use facilitation and negotiation. Negotiation is as much team oriented as singular and as such can be done one on one with authority to change the agreement as the negotiation continues. Facilitation is a leadership that guides a group through a meeting, allowing all sides to be heard and brainstorming not only what the problems are, but alternatives and solutions.
Negotiators come in with an offer and they use the offer to gain an edge on what the other will accept. Then the two sides ...
The solution discusses how to handle a possible conflict situation in business when people must be laid off or fired.