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Balanced scorecard measures: learning and growth

What is a specific example of a measure of learning and growth measure that could be critical to an organization, but difficult to measure?

Solution Preview

There are many measures in this area that are "qualitative" and thus difficult to "count" or "measure"? such as:

Objective: Employee satisfaction
Measure: Survey ...

Solution Summary

Your tutorial gives you three ideas of critical success factors in the learning and growth area that are difficult to measure and why there are so illusive.