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Balanced scorecard measures: learning and growth

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What is a specific example of a measure of learning and growth measure that could be critical to an organization, but difficult to measure?

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Solution Summary

Your tutorial gives you three ideas of critical success factors in the learning and growth area that are difficult to measure and why there are so illusive.

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There are many measures in this area that are "qualitative" and thus difficult to "count" or "measure"? such as:

Objective: Employee satisfaction
Measure: Survey ...

Solution provided by:
Carol Sargent, PhD
Education
  • BSc, University of Virginia
  • MSc, University of Virginia
  • PhD, Georgia State University
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