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Balanced Scorecard: Non-Profit Governmental Organizations

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How would you recommend altering the Balanced Scorecard to evaluate non-profit organizations or governmental entities? Suggest appropriate dimensions and measures for a private university, a city, a public library, a hospital or other non-profit oriented organizations.

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Solution Summary

Performance evaluation of not-for-profits is explained in a structured manner in this response. The answer includes references used.

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The balanced scorecard has four perspectives namely: Finance, Internal business processes, Learning & Growth, and Customer. In case of non-profit organizations or governmental entities, these perspectives can be altered as Finance, Internal Organizational process, Learning & Growth, and Clients.

The dimensions and measures suggested for a private university, a city, a public library, a hospital or other non-profit oriented organizations. ...

Solution provided by:
Hatim Baxamusa, MBA
Education
  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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