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Balanced Scorecard: Non-Profit Governmental Organizations

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How would you recommend altering the Balanced Scorecard to evaluate non-profit organizations or governmental entities? Suggest appropriate dimensions and measures for a private university, a city, a public library, a hospital or other non-profit oriented organizations.

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The balanced scorecard has four perspectives namely: Finance, Internal business processes, Learning & Growth, and Customer. In case of non-profit organizations or governmental entities, these perspectives can be altered as Finance, Internal Organizational process, Learning & Growth, and Clients.

The dimensions and measures suggested for a private university, a city, a public library, a hospital or other non-profit oriented organizations. ...

Solution Summary

Performance evaluation of not-for-profits is explained in a structured manner in this response. The answer includes references used.

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Accounting for Governmental and Nonprofit Entities

I need an operations guide on the following budget: Mesa County, Colorado - this one has lots of information broken into separate pdf files. The first pdf file shows the 2013-2013 adopted budget, with several other pdf files with additional information.


Answer the following questions, which aid in assessing the quality of the budget document you are reviewing.

Does the operating budget document describe activities, services, or functions carried out by organizational units? Are objective measures of progress toward accomplishing the government's mission, as well as goals and objectives, provided for specific units or programs? Does the budget document include an organizational chart for the entire organization? Is a schedule(s) or summary table provided giving personnel or position counts for prior, current, and budget years?

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