How would you recommend altering the Balanced Scorecard to evaluate non-profit organizations or governmental entities? Suggest appropriate dimensions and measures for a private university, a city, a public library, a hospital or other non-profit oriented organizations.© BrainMass Inc. brainmass.com June 20, 2018, 11:22 am ad1c9bdddf
The balanced scorecard has four perspectives namely: Finance, Internal business processes, Learning & Growth, and Customer. In case of non-profit organizations or governmental entities, these perspectives can be altered as Finance, Internal Organizational process, Learning & Growth, and Clients.
The dimensions and measures suggested for a private university, a city, a public library, a hospital or other non-profit oriented organizations. ...
Performance evaluation of not-for-profits is explained in a structured manner in this response. The answer includes references used.