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Balanced Scorecard

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The strategic objectives are measures of attaining your vision and mission. As you develop them consider the vision, mission, and values for your business and the outcomes of your SWOTT analysis. Be sure to consider all of the following four quadrants of the Balanced Scorecard when developing your strategic objectives:

1. Shareholder Value or Financial Perspective, includes strategic objectives in areas such as:

Market share

Revenues and costs

Profitability

Competitive position

2. Customer Value Perspective, includes strategic objectives in areas such as:

a. Customer retention or turnover

b. Customer satisfaction

c. Customer value

3. Process or Internal Operations Perspective, includes strategic objectives in areas such as:

a. Measure of process performance

b. Productivity or productivity improvement

c. Operations metrics

4. Learning and Growth (Employee) Perspective, includes strategic objectives in areas such as:

a. Employee satisfaction

b. Employee turnover or retention

c. Level of organization capability

d. Nature of organization culture or climate

Technological innovation

Develop at least three strategic objectives for each of the following four Balanced Scorecard areas identified above (Financial, Customer, Process, Learning & Growth). For each strategic objective, develop a metric and target using a Balanced Scorecard format.

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The solution discusses the Balanced Scorecard and SWOTT for Global Computer

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