Explore BrainMass

Balanced Scorecard

This content was STOLEN from BrainMass.com - View the original, and get the already-completed solution here!

The strategic objectives are measures of attaining your vision and mission. As you develop them consider the vision, mission, and values for your business and the outcomes of your SWOTT analysis. Be sure to consider all of the following four quadrants of the Balanced Scorecard when developing your strategic objectives:

1. Shareholder Value or Financial Perspective, includes strategic objectives in areas such as:

Market share

Revenues and costs


Competitive position

2. Customer Value Perspective, includes strategic objectives in areas such as:

a. Customer retention or turnover

b. Customer satisfaction

c. Customer value

3. Process or Internal Operations Perspective, includes strategic objectives in areas such as:

a. Measure of process performance

b. Productivity or productivity improvement

c. Operations metrics

4. Learning and Growth (Employee) Perspective, includes strategic objectives in areas such as:

a. Employee satisfaction

b. Employee turnover or retention

c. Level of organization capability

d. Nature of organization culture or climate

Technological innovation

Develop at least three strategic objectives for each of the following four Balanced Scorecard areas identified above (Financial, Customer, Process, Learning & Growth). For each strategic objective, develop a metric and target using a Balanced Scorecard format.

© BrainMass Inc. brainmass.com October 25, 2018, 12:15 am ad1c9bdddf


Solution Summary

The solution discusses the Balanced Scorecard and SWOTT for Global Computer

See Also This Related BrainMass Solution

Presentation about the Balanced Scorecard

Your boss recently attended an accounting seminar at which the Balanced Scorecard was discussed. He has asked you to prepare a presentation for the next manager's meeting about the Balance Scorecard and how SAC might adopt it. In your presentation, define Balanced Scorecard, explain how it is used, and make a recommendation if SAC should adopt the Balanced Scorecard, and if adopted, how it might improve the company.

View Full Posting Details