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    Counselor, Communication Skills and Diversity

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    Working as a counselor in a state prison why would a person need communication skills to work with diverse groups i.e. hearing impaired, the elderly, gangs, etc. Also, why is non-verbal (body language) necessary?

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    Solution Preview

    Hi,

    Interesting questions! Let's take a closer look.

    RESPONSE:

    1. Working as a counselor in a state prison why would a person need communication skills to work with diverse groups i.e. hearing impaired, the elderly, gangs, etc.

    The question is quite self explanatory. In other words, because a counselor in a state prison will be dealing with a diverse group of inmates, she or he also has to be equipped with a diverse set of communication skills. For example, communicating with an elderly inmate will be different from communicating with a 20 year-old gang member, so a counselor needs to be able to adjust styles to demonstrate empathy and understanding to these diverse groups and to be understood by the client/inmate. Different populations respond more positively to certain types of communication techniques. For example, Chinese people prefer direct counseling and communication techniques from the counselor who they see as an expert. In other words, if the counselor only used listening skills, this would not ...

    Solution Summary

    Working as a counselor in a state prison, this soltuion explains why a person would need communication skills to work with diverse groups i.e. hearing impaired, the elderly, gangs, etc. It also overviews the importance of non-verbal (body language) and explains why it is a necessary component of counseling.

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