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Issues in Intercultural Communication in the Workplace

Article, "Moving Communication Across Cultures", rectify a situation that illustrates an intercultural communication issue within a work environment and include the following:

1. A full description of the communication issue. Describe the context, the principle players, and the outcome of the situation. Mention the verbal and nonverbal components in the experience you describe.

2. A diagnosis of the communication issue. Using two sources, state the cultural norms of the principles players involved in the given situation. How do these cultural norms may have impacted the communication transaction.

3. Strategies for dealing with the issue. Recommendations that would have prevented the issue and paved the way for a more effective communication.

In Diversity Role-Plays please discuss the following:

1. An intercultural transaction in which you have participated in which one or more parties demonstrated an application of kinesics different from your cultural norm.
a. How did you react to the difference?
b. Did the difference prove to be a barrier to the communication?

2. How is it possible that individuals speaking the same language may confront cultural barriers to communications?

3. How do language patterns manifest themselves in culturally specific thought processes, such as orientation to problem-solving and organization?

Solution Preview

Please see attached response for better formatting (also presented below). I hope this helps and take care.

Article, "Moving Communication Across Cultures", rectify a situation that illustrates an intercultural communication issue within a work environment and include the following:

1. A full description of the communication issue. Describe the context, the principle players, and the outcome of the situation. Mention the verbal and nonverbal components in the experience you describe.

My understanding is that the situation is to be taken from the article mentioned above (Geddie, 1999), which I downloaded below for easy referencing. Geddie argues that it's no surprise that the biggest global communication issue organizations face in this big round world today is understanding and engaging diversity. His research supports this view. Let' look at one communication issue from the article below:

Situation:

Australia: "A Christmas message recently sent by a major U.S. company talked about a scholarship that was available only to U.S. citizens. Employees around the rest of the world were outraged at this insensitivity" (Geddie, 1999).
Thus, the communication issue would be one of insensitivty to diversity and other cultures. In a sense, it is an ethical issue because it is treating employees differentially (unfairi and lack of justice). Effective communication guides us to compare notes and ensure that we have a common understanding of ethics and ethical behavior, versus assuming a common understanding. But proceed cautiously; our standard of ethics often stems from a cultural or religious foundation, so can make for uneasy and, if we're not aware and skillful, illegal discussion. An optimal and skillful dialogue will find the common ground "beneath the radar" of particular schools of thought, religion or ethics that too often spur conflict and a false sense of separation from others with whom we have more in common than not. We've put together this Ivy Sea issue portal to help get you started toward mindful reflection, solid understanding, productive dialogue and skillful practice of ethical standards. http://www.ivysea.com/pages/ethicsportal.html

2. A diagnosis of the communication issue. Using two sources, state the cultural norms of the principles players involved in the given situation. How do these cultural norms may have impacted the communication transaction.

To diagnose this issue in terms of cultural mores, or another communication problem if you decide to use different example from the article, ...

Solution Summary

In reference to the article, "Moving Communication Across Cultures", this solution diagnosis and fully describes the communication issue, including the context, the verbal and nonverbal components, the principle players, and the outcome of the situation. The cultural norms of the principles players are also discussed, including how these cultural norms may have impacted the communication transaction. Strategies for dealing with the issue are then identified, as well as recommendations that could have prevented the issue and paved the way for a more effective communication. In reference to diversity role-plays, an intercultural transaction in which one or more parties demonstrate an application of kinesics different from her or his cultural norm is discussed in terms of how a person reacts to these differences and whether or not the differences were a barrier to the communication. This solution then explains specific ways that individuals speaking the same language could confront cultural barriers to communications and how language patterns manifest themselves in culturally specific thought processes, such as orientation to problem-solving and organization.

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