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    Multicultural Communication: US Military

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    Intercultural Communication in the Workplace Paper

    Intercultural Communication in the Workplace Paper
    This assignment seeks description, explanation, and correcting a situation that illustrates an intercultural communication issue within a work environment. The paper should include the following:
    ? A full description of the communication issue. Describe the context, principle players, and the outcome of the situation. Focus on verbal and nonverbal components in the experience described.
    ? A diagnosis of the communication issue. Using two outside current sources, research the cultural norms of principles players involved in the given situation. Explain how these cultural norms may have impacted the communication transaction.
    ? Strategies for dealing with the issue. Using the class textbook, provide several recommendations that would have prevented the issue and paved the way for more effective communication.

    This paper must include at least two sources (other than the class textbook) with proper APA citation and referencing.

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    Solution Preview

    Dear Student,
    I had to 'create' a hypothetical event, given your background. I am not sure if you will be familiar with the intercultural issue I have highlighted here but it is military in nature, therefore, should be something you can relate to. If you think that a non-military situation would be much more apt, just send me a message as I have another solution that can do that for you. I really think though that this solution is something that reflects your former workplace.


    OTA 105878/Xenia Jones

    Intercultural Communication Issue

    In our culturally diverse world, variety also equates to a lot of intercultural issues, not the least in communication. Culture and ethnic ties influence socialization and in turn people's perspectives. For example, Catholic Americans will not see eye to eye with Muslim Americans in several issues just as Californians are different in the way they view things, say to those living in Vermont due to the environmental and geopolitical influence. Americans, whatever their ethnicity, share common viewpoints as citizens of this nation but each are unique due to their socialization, religious beliefs, philosophies, history, culture, environment, social class, and geopolitical concerns, among others. In other words, our shared culture & traditions give us our shared identity and our individual socialization and cultural/ethnic differences makes the individuals and groups within the American society unique from each other. This is where intercultural communication and miscommunication stem from - the difference perspectives in our cultural & philosophical uniqueness both enhances local culture leading to assimilation of certain aspects of a culture or creates miscommunication, at worst - conflict. When this happens within the workplace - it affects efficiency, performance and goal achievement of not just the individual but the group/organization.

    Within the workplace though, a culture that is unique to the organization and the culture permeate. This is the nature of social groups - over time, whatever the ethnic, cultural and religious influences a person might have, he takes that into the workplace he belongs to and over time he/she finds a way to exist within the workplace culture as workplaces function as a secondary social grouping influencing one's continuing socialization. While we find affinity in particular cultures, we cannot all claim, especially in this multicultural nation - cultural and ethnic purity. We are influenced and assimilated into cultures and practices one way or the other. The workplace or office culture are those set of practices, traditions, rules and unspoken code of conduct/behaviour that people take on and share in when they are at work because it is what is expected of them within the organization. Eventually, these set of practices embed itself in the individual and many find that these become a part of their own behaviour patterns - their personality.

    In the Army: Unique ...

    Solution Summary

    The solution, an essay and case study of intercultural communication in a workplace is a simulated study, taking on a particular 'character' within a workplace and an imagined 'situation' of conflict whereby the character explains a communication issue in a multicultural environment and provides a diagnosis of the problem as well as strategies that can be used to deal with the issue. The simulated study is situated in a military'workplace' as the character simulated is a former soldier (veteran). The Code of Conduct and Discipline by the US military is referred to in the analysis of the intercultural issue presented. The solution follows the APA-format and references are provided. A word version is attached for easy printing.