Share
Explore BrainMass

Intercultural Communications

An example was given regarding a performance issue between a manager and their associate.

Need help starting/structuring an outline an Intercultural Communication in the Workplace Paper

This assignment asks you to describe, explain, and rectify a situation that illustrates an intercultural communication issue within a work environment that you may have experienced or witnessed. The paper should include the following:

A full description of the communication issue. Describe the context, the principal players, and the outcome of the situation. Be attentive to verbal and nonverbal components in the experience you describe.
For example, I had a situation in which a Caucasian manager was having an issue in not understanding why her Native American associate would not look directly into her face when she would be coaching her. The manager became upset because the associate would not look at her; she just kept her head bowed.
When the associate continued with this behavior; the manager forced the associate to look at her. This caused humiliation for the Native American associate. I was approached by the manager afterwards because this had happened several times and she could not understand why the associate did not look at her. After further consulting and research, I was able to provide the answer to the manager as to why the associate kept her head bowed.

A diagnosis of the communication issue. Using two outside sources, research the cultural norms of the principal players involved in the given situation. Explain how these cultural norms may have impacted the communication transaction.

Strategies for dealing with the issue. Using your text, provide several recommendations that would have prevented the issue and paved the way for more effective communication.

Solution Preview

This is the solution that was provided for the student.:

**Please note: One other sugestion would be to interview your company's representative or another organization regarding their Diversity policy aned how they communicate with their employees.

This is an ongoing topic in most global organizations. Intercultural communications can be tricky at times because there is minimal understanding of the person (s) cultural values which could range from religion, language, and education, stereo-typing and so on. There is a website that discusses this more in detail and you may want to choose a communication issue from that website. After further research, it shows that there are three main categories within a company that intercultural communications falls under.

The three barriers are 1. Language, 2.Modern Technology and 3. Behavioral and mindset. Within these three categories, it further breaks down to specific issues that a manager or associate can face regarding Intercultural communication. The website is ezinearticles.com/? Barriers-to-Intercultural-Communication&id=384188 - 51k. This will help define which issue you want to use and focus on that particular category. Be sure that you speak about Diversity programs which should be in place to help with Intercultural communications.

Many people are under the impression that the Diversity programs are events only and do not address the real concern of Intercultural communication. This is not always the case. Diversity programs should encompass education and training in order to relieve the tension and confusion that people in a work place setting may feel. For example, I had a situation in which a Caucasian manager was having an issue in not understanding why her Native American associate would not look directly into her face when she would be coaching her. The manager became upset because the associate would not look at her; she just kept her head ...

Solution Summary

This solution depicts how a company may respond to Intercultural communications due to globalization. It discusses the importance of knowing the environment that one is working in and how the company should communicate and respond to the needs of a diverse work place in the area of communication. The solution will also provide ways to implement programs to achieve its goals.

$2.19