Using the five-step planning process, describe how you would improve the overall operations within your department to improve efficiency and customer satisfaction.
Not what you're looking for?
This is HEALTH CARE MANAGEMENT class question of the day. Please no plagiarizing.
Your business is located in the State of California and your staff was subjected to furloughs for over a year due to the economic crisis. The business is finally making a profit. Your plans were to recommend a salary increase for this fiscal year. However, as the manager of a busy call-center in a health care organization, you realize the volume of calls has doubled over the past year. While you do not have the budget to hire additional staff, you have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction. Using the five-step planning process, describe how you would improve the overall operations within your department to improve efficiency and customer satisfaction.
Step 1: Identify and define the problem.
Step 2: Generate and evaluate possible courses of action.
Step 3: Choose a preferred solution.
Step 4: Implement the solution.
Step 5: Evaluate results.
Purchase this Solution
Solution Summary
The solution describes how you would improve the overall operations within your department to improve efficiency and customer satisfaction using the five-step planning process.
Solution Preview
1) ID an define the problem.
What's different from the original situation? Your center's number of calls have doubled and so the workload for your staff has doubled. You need to maintain if not improve the efficiency of your center without hiring more staff. This practically translates into improving the efficiency of your staff.
2) Generate / evaluate possible courses of action
Consider making a decision matrix - come up with variables that will help you differentiate between the pro's and con's of particular options. Variables where all options have equal weighting are not useful to you, pick factors to put into your matrix that are different ...
Purchase this Solution
Free BrainMass Quizzes
Vitals about a Patient's Vitals
Basic questions about blood pressure and measurements.
Celiac Disease
This quiz will provide a brief introduction to Celiac Disease. Questions will focus on definitions and symptoms.
What everyone should know about MRSA
This quiz focuses on what everyone should know about community MRSA. Community MSRA is an infection in healthy people.
Managed Care Organizations
This quiz will test the basics of managed care organizations. It is important to know how our health care delivery system operates through managed care.
CPR (Red Cross Standards)
Are you up to date on your CPR skills? Find out if you know what to do in an emergency with this quiz.