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    Dealing with Stress and Violence in the Workplace

    i) Working in the health care industry often puts health care professionals in the line of danger from ill patients, stressed families, overburdened health care facilities, and the many situations and locations in which each individual works. The Critical Incident Stress Debriefing (CIS) Management Tool has been designed to decrease the stress levels of those that experienced or witnessed violence or trauma. I need to write a 500-750-word APA style paper describing the CIS and address the follwowing:

    (1) What is the purpose of using the tool?

    (2) The process of using the tool.

    (3) The expected outcome from utilizing this stress management tool.

    (4) Name at least 3 professions that are at risk and have utilized the tool.

    (5) Do you believe the tool to be useful in decreasing stress and coping with violence in the workplace? Why or why not?

    (6) List several physical, cognitive, emotional, and behavioral reactions to stress.

    Note: Please give me information and suggestions in the above 6 areas to help me prepare for wriring my paper. Thank you.

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    Solution Preview

    Let's address each question, which you can then use to compile your final 500-700-word response. I also attached one extra resource, some of which this response is drawn.


    (1) What is the purpose of using the tool?

    Critical Incident Stress Management (CISM) "represents an integrated "system" of interventions which is designed to prevent and/or mitigate the adverse psychological reactions that so often accompany emergency services, public safety, and disaster response functions. CISM interventions are especially directed towards the mitigation of post-traumatic stress reactions" (Vancouver Island Health Authority, 2009). However, the CIS tool is also used in the workplace when critical incidents occur as a debriefing intervention aimed at reducing the impact of the incident and reducing the stress related reactions and symptoms linked to the incident. Some examples of critical incidents in the workplace include:

    ? Serious work-related injury of a fellow employee
    ? Major and/or multiple casualty incidents encountered in the line of duty
    ? Personal involvement with a victim
    ? Hostage taking
    ? High level of responsibility associated with an incident (Vancouver Island Health Authority, 2009).

    (2) The process of using the tool.

    The concept of a Critical Incident Stress Debriefing (CISD) embraces the tenets of a crisis theory which believe that after exposure to a traumatic event: 1) people may need additional coping skills to deal with the event and 2) people are usually open to acquiring new skills after being exposed to critical incidents (Federal Occupational Health, 2009). "Early intervention by both professional and peer-support personnel who are specially trained and follow an established standard of stress intervention techniques affect recovery from traumatic stress positively" (Federal Occupational Health, 2009).The optimum is a three-step approach that addresses the trauma at various stages of progression: defusing, debriefing, and individual followup.

    The Critical Incident Debriefing tool is a group intervention debriefing tool that involves seven stages, which needs to be guided by a mental health professional and needs peer support. It usually lasts 2 to 3 hours depending on the size of the group and severity of the crisis (Leonhardt & Vogt, 2006). The 7 stages debriefing include: ...

    Solution Summary

    By addressing the questions this solution discusses aspects of dealing with stress and violence in the workplace. References are provided in APA format as well as an article on stress managment for further reading.