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Service blue print and effective communications program

Please provide at least 2 paragraphs to the question 1 and 2 below. Thanks!

1. What is service blueprinting, and how does service blueprinting work with operational efficiency and the customer service experience? Be specific and include real-life scenarios as examples to support your reasoning.

2. Identify the most frequent problems that are encountered during the development of an effective communication program. Describe how each problem may be avoided or resolved.

Solution Summary

This solution provides a brief discussion with references, on servuction, service models, service blueprinting and effective communications.