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    ER Issue: long waiting times

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    ER Issue: long waiting times

    Assume we want to construct a Fishbone diagram to identify the causes of long wait times. The person moderating the group says the general categories of causes (traditionally called the 5Ms) are :

    People (in older lists referred to as Men)

    Sometimes included are:


    Identify some issues in the various categories.

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    Solution Preview


    Fishbone diagrams are used to display cause and effect. They identify the possible causes of problems. It's help for brainstorming ideas by categorizing them in an organized fashion. A Fishbone diagram looks just like its name. It resembles the skeletal system of a fish or some say it looks like a sideways Christmas Tree. In order to create one, you must first identify the effect or problem you wish to find causes for. Then you create branches that identify the various categories of causes. In the scenario you present, the main categories of causes for long wait times are: People, Method, Machine, Materials, Measurement, and possibly..Environment, ...

    Solution Summary

    The ER issues for long waiting times are identified. A Fishbone diagram is constructed.