Different methods and tools available to improve the quality of services within a healthcare organization.
There are different methods and tools available to improve the quality of services within a healthcare organization. Before I reveal my plans for improving this healthcare organization I would like to address your question regarding the advantages and disadvantages of process and outcomes measures of quality.
Process measures of quality deal with actual services that are administered. In particular they deal with issues that are related to what professionals and their staff actually does, their interaction with patients, and how they actually do this services. These process evaluations also deal with issues that relate the continuity of care, patient satisfaction, and the appropriateness of care given. These types of evaluations can be utilized to determine what fine adjustments need to be made to services and programs and provides management with good tools. Process measures evaluations are the most common type of evaluation. What makes process more readily utilized than outcome or structure evaluations is that they have a greater correlation with the long-term outcome in an organization. Process indicators are also normally quicker to generate a response and obtain information needed than outcome measures. Another key point is that process measures are normally considerably less expensive than outcome indicator measures depending upon the specific nature of the evaluation question.
The predominant disadvantage of process measure evaluation is that this quality measure is only an immediate impact measurement. If this is the main goal of the organization, from a policy perspective, than this is a good tool; however, long-term impact cannot be measured without a formal assessment of outcome measurement.
Outcome measures of evaluation specifically relate to the program's main objectives and revolve mainly around long term ...
Tools available to improve the quality of services within a healthcare organization are presented.