Imagine that you are a senior consultant at a Practical Health Care Consulting firm. Your supervisor has instructed you to spend three (3) months at the Caring Angel Hospital to help improve the quality of care, add value to the organization, improve employee morale, design an efficient organizational chart, create a strong team environment, and create the hospital's competitive advantage. The hospital has traditionally made losses year after year. Furthermore, it is not performing well financially, and the banks are not willing to lend it large sums of money for more effective marketing.
After spending two (2) months within the hospital, you are very happy with your progress, and you think you are capable of acquiring more patient base and expanding the hospital market. However, with a closer look, you notice that your patients are still hopping from one specialized hospital to another in search of various specialized treatments. You also notice that the seats are not comfortable in the waiting area, and the patients continuously show up for appointments on the wrong dates. The nurses and the employees are not smiling during patient conversations, and everyone looks for ways to blame others for failures in the patient treatment process. Everyone seems to work alone and hide what they do from their colleagues.
At the end of the three (3) month period, you must provide a report with your recommended strategies designed to help Caring Angel Hospital achieve its goals.
From a consulting perspective, propose the major steps that Caring Angel Hospital could take to achieve each of the following goals:
Improve the quality of care
Add value to the organization
Improve employee morale
Design an efficient organizational chart
Create a strong team environment
Create the hospital's competitive edge.
Recommend one (1) approach that the hospital could use for acquiring a larger market share given the prevailing financial circumstances. Justify your recommendation.
Investigate at least two (2) value-added services that Caring Angel Hospital could offer to strengthen its value proposition. Provide at least two (2) examples of the advantages of these value-added services to the hospital.
Use four (4) recent (within the last five  years) quality academic resources in this assignment.
Note: Wikipedia and other websites do not qualify as quality academic resources.© BrainMass Inc. brainmass.com October 25, 2018, 10:11 am ad1c9bdddf
Literature Review: The Role of Intangible Resources in Improving Quality of Care in Hospitals: A Framework to Evaluate Technical and Functional Quality. Conference By: Hamed, Hussain; De Lusignan, Simon. Proceedings of the International Conference on Intellectual Capital, Knowledge Management & Organizational Learning. 2013, p514-523.
Human Factors-Focused Reporting System for Improving Care Quality and Safety in Hospital Wards. Academic Journal By: Morag, Ido; Gopher, Daniel; Spillinger, Avishag; Auerbach-Shpak, Yael; Laufer, Neri; Lavy, Yuval; Milwidsky, Ariel; Feigin, Rivka-Rita; Pollack, Shimon; Maza, Itay; Azzam, Zaher S.; Admi, Hanna; Soudry, Michael. Human Factors. Apr2012, Vol. 54 Issue 2, p195-213. 19p.
Improving Quality and Safety of Care Using 'Technovigilance': An Ethnographic Case Study of Secondary Use of Data from an Electronic Prescribing and Decision Support System. Academic Journal By: DIXON-WOODS, MARY; REDWOOD, SABI; LESLIE, MYLES; MINION, JOEL; MARTIN, GRAHAM P.; COLEMAN, JAMIE J. Milbank Quarterly. Sep2013, Vol. 91 Issue 3, p424-454
Critical Role of Nutrition in Improving Quality of Care: An Interdisciplinary Call to Action to Address Adult Hospital Malnutrition. Academic Journal By: Tappenden, Kelly A.; Quatrara, Beth; Parkhurst, Melissa L.; Malone, Ainsley M.; Fanjiang, Gary; Ziegler, Thomas R. MEDSURG Nursing. May/Jun2013, Vol. 22 Issue 3, p147-165. 19p. 4
From a consulting perspective, propose the major steps that Caring Angel Hospital could take to achieve each of the following goals: Improve the quality of care, Add value to the organization, Improve employee morale, Design an efficient organizational chart, Create a strong team environment, Create the hospital's ...
This solution discusses various issues regarding management in healthcare.
Project Resource Management/ Project management
The Managed Care Department of the hospital has decided to implement a
Case Management System called Care+. The cost of the software is
$450,000. This includes the cost of the software, software
configuration, conversion of existing data into the software database,
training for 2 people, and on-site resources for 2 days during the
initial installation and go-live. A total number of 12 users will need
training to operate this software. Training time is 2 days per person.
This will be accomplished by the 2 people in-house that are trained by
the vendor. This software system will require the purchase of 3 servers
($1,250 each) that will be configured in a cluster to support the
department's request for redundancy and failover. In addition, backup
software for each server is $1,500. The average salary of an IT worker
is $91/hour. You will need 1 programmer (40 hours), 1 database manager
(65 hours), 1 project analyst (150 hours), 1 operations analyst (20
hours), 1 interface manager (20 hours), and 1 networking analyst (10
hours). The manager of each department has provided you with estimates
of the time required to complete this project. Interim approval for this
project has been granted. You have been named project manager. Senior
leadership would like you to prepare a time-phased budget for final
approval of this project. You will also need to provide a diagram of how
you estimated direct costs, labor costs, and indirect costs. Final
approval will be contingent upon the proposed budget.
Your team has been hired to consult with the project manager in this
scenario on the allocation of resources. To assist the project manager,
you will construct two diagrams:
a. A work breakdown structure of direct, general administrative
b. A time-phased budget (based on your work breakdown structure)
Write a 1,000 word brief to the project manager in the scenario
justifying your work breakdown structure and time-phased budget. In this
brief, do the following:
a. Identify the primary data sets used to determine the
b. Identify some factors that could influence the accuracy of your estimates.
c. Explain whether you took a macro or a micro approach and
justify the approach.
d. Identify the major constraints and explain how you
prioritized them according to risk in determining the dollar amounts
assigned in the budget.