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How would you communicate in this situation?

A middle-aged patient has awoken from surgery. He begins screaming for someone to talk to about his condition. Earlier in the day, he was told by his doctor that his surgery revealed intestinal cancer. No one has been in to see him since that conversation. The patient doesn't understand why a hospital that is supposed to want to help and care for people would leave him alone for so long.

Take on each of the roles below and determine how you would communicate with the ill patient:
o Medical assistant
o Hospital administrator
o Family member (wife, mom, dad, sister, or brother)

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RESPONSE:

Scenario:

A middle-aged patient has awoken from surgery. He begins screaming for someone to talk to about his condition. Earlier in the day, he was told by his doctor that his surgery revealed intestinal cancer. No one has been in to see him since that conversation. The patient doesn't understand why a hospital that is supposed to want to help and care for people would leave him alone for so long.

Take on each of the roles below and determine how you would communicate with the ill patient:

o Hospital administrator

Your role as a hospital administrator is to keep the hospital alive and healthy, and running smoothly. In this scenario, the problem is a distressed patient. Your goal would be to resolve the dispute and position the organization in a positive light. Therefore, your communication goal will be to collect information from the patient (often done through a liaison person) in a respectful manner, listen to patients concerns and instill hope by informing the patient you will look into this immediately, while assuring high quality of care of the facility. Your response must be positive, calm, and helpful, within the parameters of your responsibilities. (Tamparo & Lindh, 2000) (from attached resource)

Extra Information:

EXCERPT: Role of Hospital Administrator

Doctors on television seem to lead exciting and fulfilling professional lives (their personal lives are disastrous in comparison, but that makes for good TV). There are many people that hear the call to save lives, but not all of them like cutting into people. The hospital administrator plays a vital a role in saving lives, without having to take scalpel in hand. Hospital administrators manage hospitals, outpatient clinics, hospices, and drug-abuse treatment centers. In large hospitals, there may be several administrators, one for each department. In smaller facilities, they oversee the day-to-day operations of all departments. Administrators make sure hospitals operate efficiently and provide adequate medical care to patients. Their responsibilities are numerous and sometimes require the assistance of the ...

Solution Summary

In reference to the scenario, this solution takes on each of the roles and determine how to communicate with the ill patient e.g. role of medical assistant, hospital administrator and family member (wife, mom, dad, sister, or brother). Research evidence supports response.

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