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how culture affect health care delivery

Discuss questions 1 and 2.
Compare and contrast organizational staff culture and patient culture in health care delivery organizations. How can the two cultures compromise and minimize issues and risks?
Describe a situation in which a dissonance culture can affect a health care organization. How might this affect patient care? What strategies would you suggest to maximize a positive culture for both the organization and patients?

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Compare and contrast organizational staff culture and patient culture in health care delivery organizations. How can the two cultures compromise and minimize issues and risks?

Although organizational culture is used to "describe the shared beliefs, perceptions, and expectations of individuals in organizations" (Boan & Funderbink, 2003, p.1), it is in reality the norms within an organization that rules the behavior of the staff. Health care delivery organizations tend to have a formal organizational structure that not only establishes job descriptions and tasks but also describes those positions in relation to its structure creating a definite culture. This culture is usually established from the mission and goals of the organization. The way the individuals understand the organization culture will generally determine the quality of nursing care, the degree of job satisfaction, and patient safety (Sikorska, 2006). Adding to the complexity of the organizational staff culture is the fact that within that culture exists professionals clan-cultures that determine a stratified chain of commands, and ways to address each patient's needs (Hellriege, Slocum & Woodman, 2000).

Contrary to this rather formal structure, patient's culture varies according to the language, thoughts, beliefs, values, standards, and traditions among specific groups communicated across generations (Office of Minority Health, 2005). Even though all the different patient's cultures have as common denominator achieving wellness as soon as possible, addressing the needs of the patient ...

Solution Summary

The solution includes a discussion on how staff culture and patient culture can affect health care delivery in health care organizations, the effect of dissonance cultures, and strategies to maximize positive culture for both organization and patients.

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