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IT Infrastructure Groups & IT Leadership Roles

IT infrastructure groups are often responsible for direct customer interaction and associated customer service. Note ways IT organizations can improve the quality and perception of their service. Discuss the importance of internal customer satisfaction.

Adding leadership roles in IT can have benefits and risks. Discuss at least two benefits and two risks an organization faces by adding roles within IT leadership.

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IT infrastructure groups are often responsible for direct customer interaction and associated customer service. Note ways IT organizations can improve the quality and perception of their service. Discuss the importance of internal customer satisfaction.

One of the ways to improve the quality and perception of service provided by IT organizations is to become accessible to the customers in different ways. For example, an IT organization should allow their customers to contact via phone, email, or website and should offer services like live chat support, quick on-site support, etc. The various options provided to the customers will raise the satisfaction level among the customers regarding the customer service. Secondly, the IT organization should resolve all customer queries as ...

Solution Summary

IT Infrastructure Groups and IT Leadership Roles are analyzed. Two benefits and two risks an organization faces by adding roles within IT leadership are determined.

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