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TOTAL QUALITY MANAGEMENT: Why is it important to understand proper procedures in the TQM process?

1. Why is it important to understand proper procedures in the TQM
process?

2. Why is it vital to understand the whole process in order to achieve
meaningful improvement?

3. Why is it important for a leader to institute necessary change and
why does it have risks?

4. Weighted Point Question..You have been asked to select a new team to
manage the new plant in Kentucky. This is a big honor and a big
responsibility. Lary Lazy, Michael Machiavellian and Brian Busybody have
been close associates to you and they express great joy to hear that you
have been given the task. Michael approaches you and mentions that he
was glad that he was able to assist you in developing the project
proposal and knows that you will remember him for a key position on the
team. Michael immediately mentions that Kathy indicated she would like
to be on the team and that you should not waste your time with her as
she would certainly try to take the credit from you. Larry mentions that
now it's time for the good guys to kick back and take it easy for a
while. What actions do you take as you see more and more people approach
you about joining your team?:)
Remember, its your team?:)

Solution Preview

Why is it important to understand proper procedures in the TQM process?

II TOTAL QUALITY MANAGEMENT:
The Definition:
"TQM is a set of systematic activities carried out by the entire organization to effectively and efficiently achieve company objectives so as to provide products and services with a level of quality that satisfies customers, at the appropriate time and price."

Total Quality Control (TQC)-driven environments are based on advancing continuous improvement at every level of the organization. For bringing continuous improvement a proper procedure is prescribed and the whole cycle is called PDCA( Plan, Do, Check and Act). For introducing TQM seven QC tools are used: (process mapping, flow-charting, force field analysis, brainstorming, Pareto chart, cause-and-effect diagram, stratification, check sheet, histogram, scatter diagram, and ...

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