The theory of total quality management applies to all organization of all capacity and categories. The Solution uses a cause-and-effect diagram to outline factors contributing to poor product quality and customer complaints, using a farm producing vegetables as the example.© BrainMass Inc. brainmass.com June 4, 2020, 5:31 am ad1c9bdddf
The theory of total quality management applies to all organization of all capacity and categories. Acknowledging that all firms are subject to making mistakes (could be minute, medium or significant) in the production of their goods, it becomes a necessity for each business to employ a method of managing the quality of goods it produces, controlling the quality of the goods, and improving the quality of the goods (Goetsch & Davis, 2012). Total quality management tools (TQMT) help firms to recognize, evaluate and determine qualitative and quantitative information that aligns with their respective businesses ("TQM Tools," 2016). Each of the tools can be explored and used to improve the performance, capability, uniformity and comprehensive quality of operations, products or job environment. This paper will illustrate the cause-and-effect diagram of the various factors relating to the operations that caused poor product quality and customers' complaints about the vegetables produced by a large farm operations (Goetsch & Davis, 2012).
Identified Potential Quality Concerns in the Traditional areas of Machinery, Employees, Materials, Environment, Methods, and Measurements
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Cause-and-Effect Diagram to Identify the Problems that could ...
The Solution outlines how cause and effect can impact the quality of an organization's goods and (or) services.