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Quality Management

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Process improvement assignment. Bracket case study. Case study attached.

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https://brainmass.com/business/quality-management/quality-management-88344

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Hello

Please find the solutions attached.

Part 1

1. Why-Why Diagram:

Part 2

The changes would be made in the following areas:
1. Servicing of machines.
2. Checking Die measurements.
3. Quality of steel coil.
4. Check on alignments.
5. Quality check of bolts.
6. Checking sizes of bolts.
7. Quality of lock washer.
8. Checking sizes of lock washers.

Performance measures that help to know whether the changes made to the process actually improved the process:

1. Complaints log.
2. Alignment checks and defect rate.
3. Customer surveys.
4. Variability of the bracket.
5. Supplier technology.
6. Sample checks for sizes of bolts and lock ...

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Project management and quality management

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Prepare a memo outlining the key concepts of quality management and how it impacts project management. Assume your audience, the CIO, has little if any understanding of quality management within the field of project management.

Provide examples of its use in a project scenario for illustration purposes (fictitious examples are ok), describe advantages and disadvantages of its use.

Original content please.

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