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The (fishbone) cause and effect diagram

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Quality tools include:

Flow charts, control charts, cause and effect or fishbone diagram, Pareto chart, failure mode and effect analysis, PDCA (Plan, Do, Check and Act) and DMAIC (Define, Measure, Assess, Improve, Control), etc.

Describe a cause and effect diagram (fishbone) and provide an example on how it is used.

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A cause and effect diagram (fishbone diagram) is a tool used for discovering all of the possible causes for a particular effect. The effect being examined is normally a troublesome aspect of product or service quality. The main purpose of this diagram is to act as a first step in problem solving by generating a comprehensive list of possible causes. The diagram can lead to immediate identification of major ...

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