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Business: Total Quality Management

Sustainable thinking and total quality management techniques would most likely help to prevent members of an organization or society from making mistakes because of a flawed system (King, 2008; Senge et al., 2008).

TQM is a description of the culture, attitude and organization of a company that aims to provide customers with products and services that satisfy those needs.

When organization implement TQM according to Senge(2008), it is unleashing employees creativity. How do TQM prevents members from making mistakes in a flawed system?

Senge, P., Smith, B., Kruschwitz, N., Laur, J., & Schley, S. (2008). The necessary revolution: How individuals and organizations are working together to create a sustainable world. New York: Doubleday.

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TQM systems first put every person in the process in control of the process. The requirements are for each person to be responsible for the quality control of their part and to take part in management of the process. Everyone in the process ...

Solution Summary

This solution explains provides a discussion of total quality management (TQM).